SHIPPING INFORMATION
Bud Buddy ships discreetly across Canada using Canada Post Xpresspost. All orders include tracking, and shipping information can be accessed through your account once your order is on its way.
We know shipping questions usually come up when you’re waiting for an order, so we’ve put everything you need to know below — from processing times and tracking to delayed, missing or returned packages.
SHIPPING
Canada Post Xpresspost
Canada-wide
FREE SHIPPING
Free on orders $200+
$15 standard shipping
PROCESSING
Same-day before 9 AM PT
Mon–Fri · Payment required
TRACKING
Included with every order
Email + My Account
SHIPPING RATES
Standard shipping is $15 on orders under $200.
Orders of $200 or more qualify for free shipping.
Shipping to Nunavut, Northwest Territories, Yukon and Northern Quebec is $20 on orders under $200 due to higher Canada Post shipping costs.
Shipping charges are calculated automatically at checkout.
WHERE WE SHIP
We ship anywhere in Canada, including rural and remote communities, the territories and Northern Quebec.
We do not ship outside Canada.
Orders can be shipped to residential addresses, PO boxes and Canada Post FlexDelivery addresses. You may also use another address where you’re able to securely receive Canada Post mail.
If you’re concerned about privacy or package theft, FlexDelivery is a great option because it allows you to have your package delivered directly to a participating Canada Post location for pickup.
ORDER PROCESSING
Orders are shipped Monday through Friday, excluding holidays.
If your payment is received before 9:00 AM Pacific Time on a business day, we will usually ship your order that same day. Payments received after 9:00 AM will normally ship the following business day.
Your order will not be shipped until payment has been received and accepted. If you’re paying by cash or money order, your order will remain on hold until your payment arrives.
Please keep in mind that payment may be accepted before the actual shipping date. Once payment has been accepted, we may already be preparing your order for shipment.
ESTIMATED DELIVERY TIMES
DESTINATION
ESTIMATED TRANSIT TIME
Major cities, BC–Saskatchewan
1–2 business days
Other major Canadian cities
2–3 business days
Most rural locations
3–5 business days
Northern & very remote destinations
May take longer
These are estimates, not guaranteed delivery dates. Canada Post delays, weather, holidays, transportation disruptions and remote destinations can all affect delivery times.
The processing time before your order ships is separate from the estimated Canada Post transit time.
TRACKING YOUR ORDER
When your order is prepared for shipment, you’ll receive tracking information by email. Tracking information is also available through My Account → Orders.
Please check the shipping date shown in your tracking email. In some cases, tracking information is created in advance and the listed shipping date will be the following business day. This does not mean your package is late or was forgotten — it simply hasn’t reached its scheduled shipping date yet.
After shipment, please allow up to 24 hours for Canada Post tracking to begin updating.
If your tracking hasn’t updated for several days, don’t panic. Temporary gaps in tracking are fairly common and do not necessarily mean a package is lost.
If there has been no meaningful tracking movement for about one week, contact us and we’ll look into it for you. We prefer to deal with Canada Post directly on shipping issues so you don’t have to.
DISCREET PACKAGING
Your privacy matters to us.
Orders are shipped in generic Canada Post packaging, usually a bubble mailer or, for larger orders, a box. Products are vacuum sealed to help contain odour.
Bud Buddy does not appear on the outside of the package, and we use a discreet return address.
Our packages are sent using regular tracked Xpresspost service and do not currently require a signature upon delivery.
HAVING TROUBLE WITH AN ORDER?
Choose the issue below for information on what to do next and how we can help.
Delayed or Missing Packages
A delayed package is not automatically considered lost.
In most cases, we will not consider a package lost in transit until it has been outstanding for approximately three weeks, or Canada Post has confirmed that they are unable to locate it.
For northern and remote destinations, please allow at least four weeks without tracking updates, as delivery and tracking can take considerably longer in these areas.
If your package appears to be missing, contact Bud Buddy first. We will review the tracking information and work with Canada Post as necessary.
If Canada Post is ultimately unable to locate the package, the resolution will depend on the circumstances of the shipment. Depending on the situation, we may replace all or part of the order or provide another appropriate resolution.
In the very rare event that a package is seized while in transit by Canada Post, Bud Buddy will reship the order once at no additional charge.
Tracking Says Delivered, But I Don't Have My Package
Canada Post occasionally marks a package as delivered shortly before it actually arrives.
First, please:
- Check your mailbox, community mailbox or parcel compartment.
- Check around the delivery location.
- Ask other members of your household.
- Check with neighbours or building staff where applicable.
- Confirm that the shipping address on your order is correct.
If you still can’t locate the package, wait a couple of days in case it arrives after the delivery scan.
If it still hasn’t appeared, contact us. We’ll review the tracking and shipping information and determine the appropriate next step. Depending on the circumstances, we may replace all or part of the order.
Incorrect or Incomplete Addresses
Please carefully check your shipping address before submitting your order.
If you notice an error, contact us immediately. We will do our best to correct the address before shipment.
Once payment has been accepted, we may have already started preparing your order, so address changes cannot be guaranteed. Once your package has shipped, the shipping address cannot be changed.
If a package is lost because the customer supplied an incorrect or incomplete address, the customer will be responsible for the cost of shipping the replacement order. Bud Buddy will also offer one of the following replacement options:
- We will replace 50% of the original order at no additional product cost, or
- You may pay 50% of the original product cost and we will replace the complete order.
This replacement policy applies once per affected order.
Packages Returned to Us
If Canada Post returns your package to Bud Buddy, contact us so we can arrange to send it again.
If the package was returned because of an error on our end, we will cover the cost of reshipping it.
If it was returned because of an incorrect address, an unclaimed package or another issue outside our control, the customer will normally be responsible for the new shipping charge before the order is sent again.
Damaged Packages
If your package arrives damaged or appears to have been tampered with, take clear photos of the package and its contents and contact us as soon as possible.
Please keep the packaging until we’ve had a chance to review the issue.
We’ll assess the circumstances and work with you on an appropriate resolution, which may include replacement or store credit.
Missing or Incorrect Items
We do our best to make sure every order is packed correctly, but mistakes can happen.
If an item is missing from your order, contact us and you can choose between:
- Having the missing item reshipped, or
- Receiving store credit for the missing item.
If you received the wrong item, contact us before opening or using it. The appropriate resolution will depend on the products involved.
In many cases, we’ll send the correct item and you can keep what was sent by mistake. For higher-value items, we may ask that an unopened product be returned before or as part of the replacement process.
If we ask you to return an item because of our error, Bud Buddy will cover the return shipping cost.
NEED HELP WITH AN ORDER?
If something doesn’t look right with your shipment, please contact us rather than trying to sort it out with Canada Post yourself. We’re happy to investigate shipping issues on your behalf.
When contacting us, please include your order number and a brief description of the problem. If your package or its contents arrived damaged, please include clear photos as well.
You can contact us by email at [email protected], by replying to your order email, or by clicking the button below.
We normally respond to shipping inquiries within one business day.