Frequently Asked Questions
+ARE YOU FOR REAL?
Yes, we are a legitimate business whose goal is to provide high-quality products and good customer service. We have an excellent reputation for being trustworthy and reliable. We believe that marijuana should be made available to all Canadians in a safe and responsible way.
+WILL I GET BUSTED ORDERING FROM YOU?
We have been in business since 2003 and have never had a customer suffer a legal problem due to ordering from us. Although we are still not a “legal” business, recent changes to the cannabis laws make it even more highly unlikely you will have any problems ordering from us.
+DO YOU SHIP INTERNATIONALLY?
No, we do not ship anywhere outside of Canada. We provide a postal delivery service within Canada only. No exceptions.
+I LIVE CLOSE, CAN I COME OVER AND PICK UP MY ORDER?
No, we will not meet you in person for you to pick up your order. There are no exceptions.
+WILL YOU ACCEPT PERSONAL CHEQUES OR CREDIT CARDS?
No, we cannot accept those methods of payment. We take interac, money orders and cash only. For more information see: How to Order
+CAN SOMEONE TELL WHAT'S IN THE ENVELOPE?
We do our best to ensure that our packaging is discreet and nondescript. Everything is sent vacuum sealed. Our packages blend in with all the other mail. Discretion is how we operate.
+HOW LONG WILL IT TAKE TO GET MY ORDER?
We almost always ship your order within 1 business day of receiving payment, and sometimes we can ship same day if you order before 9am. Canada Post Xpresspost can take from 2-4 business days to reach you, depending on where you live. Sometimes it takes longer if you are located in a remote part of Canada.
+WHAT HAPPENS IF I DON'T GET MY ORDER?
We generally offer one replacement order for free, but there are some exceptions. For more information on lost orders, please see: Guarantees
+WHAT ABOUT LARGER ORDERS?
We do not offer price breaks for larger orders beyond those listed in our online store. Our goal is to provide a service for personal use only.