FREQUENTLY ASKED QUESTIONS
Yes! Bud Buddy has been serving customers across Canada since 2003. We’re committed to offering quality products, dependable service, and a safe, straightforward ordering experience.
In over 20 years of business, we’ve never had a customer report a legal issue as a result of placing an order with us. We take customer privacy seriously, and all orders are packaged securely and confidentially.
No. We currently ship within Canada only and do not offer USA or international shipping.
Yes! We ship to Nunavut, Yukon, the Northwest Territories, Northern Quebec, and other remote communities through Canada Post Xpresspost. Shipping rates are the same across Canada, although delivery to these areas may take longer than deliveries to other parts of the country.
No. Bud Buddy is an online-only business, and all orders are shipped directly to customers. We do not offer local pickup or in-person collection.
No. All orders are shipped by mail through Canada Post. We do not offer local or same-day delivery.
We accept Interac e-Transfer, money orders, and cash. For payment instructions and more information, please see our How to Order page.
If your payment has not yet been sent or accepted, you can cancel your order and place a new one with the correct items or information. Once payment has been accepted, we begin processing your order and changes or cancellations may no longer be possible.
Yes. All orders are packaged securely and discreetly in generic shipping materials, with no Bud Buddy branding or indication of the contents on the outside. Products are vacuum-sealed to help contain odour during shipping.
Orders are shipped Monday through Friday. If payment is received before 9:00 AM Pacific Time on a business day, we will usually ship your order the same day. Payments received later will normally ship the following business day.
Once shipped, delivery typically takes 1–5 business days, depending on your location. Northern and very remote destinations may take longer.
For detailed delivery estimates and shipping information, see our Shipping Information page.
Once your order has been prepared for shipment, you will receive an email with your tracking information. You can also check the status of your order at any time on our Track Orders page.
Tracking information is emailed once your order has been packed for shipment. Check the shipping date in your email, as orders may be packed in advance of that date. Your tracking number will become active after shipment and may take up to 24 hours to appear in Canada Post’s system. If tracking still isn’t working 2–3 business days after the shipping date, please contact us and we’ll be happy to look into it.
For more information about tracking, delays and missing packages, see our Shipping Information page.
If your order doesn’t arrive, we may provide a replacement depending on the circumstances. For full details about lost orders and our replacement policy, please see our Shipping Information page.
The prices shown on our website are our current prices. We do not offer additional discounts for larger orders beyond the deals and discounts already available in our online store.