PRIVACY POLICY
Bud Buddy respects the privacy of our customers and website visitors. This Privacy Policy explains what personal information we collect, why we collect it, how it may be used or disclosed, and the choices available to you regarding your information.
We aim to collect only the personal information reasonably necessary to operate our website, process and deliver orders, provide customer service, maintain customer accounts, communicate with customers who choose to hear from us, and protect our website and business.
Information We Collect
Depending on how you use our website, we may collect information including:
Your name
Email address
Billing and shipping address
Telephone number, if provided
Account information and login details
Order and purchase history
Information you provide when contacting us
Newsletter subscription preferences
Technical information associated with use of our website, such as IP address, browser or device information, and information generated through cookies or similar website technologies
We do not collect more personal information than we reasonably require for the purposes described in this Policy.
Orders & Payment Information
When you place an order, we collect the information necessary to process and fulfil that order, communicate with you about it, maintain appropriate transaction records, and provide customer service.
Customers generally pay by Interac e-Transfer, with payment by mail also available where applicable.
Bud Buddy does not collect or store credit or debit card numbers.
Information associated with a payment may nevertheless be contained in communications or records generated by the financial institutions or services involved in completing the transaction. Those institutions and services operate under their own privacy practices.
How We Use Personal Information
We may use personal information to:
Process, fulfil and maintain records of orders
Arrange and manage shipping and delivery
Communicate with you regarding an order or account
Create and manage customer accounts
Provide customer service and respond to questions or requests
Administer Buddy Bucks, referral rewards and other customer programs
Send marketing emails when you have chosen to subscribe
Maintain, secure and improve our website and services
Prevent or investigate fraud, abuse, security incidents or misuse of our services
Maintain records where reasonably necessary for business or accounting purposes
We will not use personal information for a materially different purpose without obtaining appropriate consent unless otherwise permitted or required by law.
Email Marketing
We send promotional and marketing emails only to customers and visitors who have chosen to subscribe, such as by submitting our newsletter signup form or selecting the newsletter signup option during checkout.
Newsletter subscriptions are managed using MailerLite.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our marketing emails.
Unsubscribing from marketing communications does not prevent us from sending transactional or service communications that are necessary for an order, account, customer-service request or other existing relationship.
Sharing of Personal Information
We do not sell or rent customer personal information.
We may disclose limited personal information to service providers where reasonably necessary to operate our business or provide services to you. These may include providers involved in:
Website hosting, operation and security
Ecommerce and customer-account functionality
Email and newsletter delivery
Shipping and delivery
Business email and communications
Technical support and website maintenance
For example, shipping information must be provided to the applicable delivery service in order to deliver an order.
Service providers may process information using systems located outside British Columbia or Canada. Where information is processed in another jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction.
We may also disclose information where required or permitted by applicable law.
Cookies & Website Information
Like most ecommerce websites, Bud Buddy may use cookies and similar technologies that are necessary or useful for website functionality.
These technologies may help the website remember information such as cart contents, account sessions or website preferences and may provide information needed to maintain, secure or understand the operation of the website.
We also use store and search-performance information to understand how the website and our products are performing.
You can control certain cookies through your browser settings. Disabling cookies may prevent some website or ecommerce features from working correctly.
Customer Accounts
If you create an account, we retain information associated with that account so that we can provide account features such as order history, saved account details, rewards and other customer services.
You are responsible for keeping your account credentials confidential. Please contact us if you believe your account has been accessed without authorization.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for legitimate business, accounting, legal, security or compliance requirements.
Different types of information may be retained for different periods depending on why the information is required.
When personal information is no longer reasonably required, we will take appropriate steps to delete, destroy or anonymize it, subject to applicable legal and operational requirements.
Security
We use reasonable administrative, technical and organizational safeguards appropriate to the nature and sensitivity of the personal information in our care.
These measures are intended to protect personal information against risks such as unauthorized access, use, disclosure, alteration, loss or theft.
No website, electronic communication or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable measures to protect the information under our control.
Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or to request correction of information you believe is inaccurate or incomplete.
We may need to verify your identity before responding to an access or correction request.
Access may be subject to limited exceptions permitted or required by applicable law.
Customers may also be able to review or update certain account information directly through the My Account section of our website.
Consent & Your Choices
By providing personal information to us, you consent to its collection, use and disclosure for the purposes identified at the time of collection, described in this Policy, or otherwise permitted by law.
Where information is optional or is used for a purpose that requires separate consent, we will provide an appropriate choice.
You may withdraw consent to certain uses of your information, subject to reasonable notice and any legal or contractual restrictions. In some circumstances, withdrawing consent may prevent us from providing a requested service.
Marketing consent can be withdrawn at any time by unsubscribing from our marketing emails.
Privacy Questions & Complaints
Bud Buddy has designated a Privacy Officer who is responsible for questions and concerns regarding our privacy practices.
If you have a question, would like to request access to or correction of your personal information, or have a concern about how your information has been handled, please contact:
Privacy Officer
Bud Buddy
Email: [email protected]
We will review privacy inquiries and complaints and respond as appropriate.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Bud Buddy is not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, privacy practices or applicable requirements.
The current version will be published on this page. If we make a significant change affecting how personal information is collected, used or disclosed, we will take reasonable steps to provide notice or obtain additional consent where required.
Contact
For general questions about Bud Buddy or an order, please use our Contact Us page.
For privacy-related questions, requests or complaints, please contact our Privacy Officer at [email protected].