In over 20 years of business, we’ve never had a customer report a legal issue as a result of placing an order with us. We take customer privacy seriously, and all orders are packaged securely and confidentially.

No. We currently ship within Canada only and do not offer USA or international shipping.

No. Bud Buddy is an online-only business, and all orders are shipped directly to customers. We do not offer local pickup or in-person collection.

No. All orders are shipped by mail through Canada Post. We do not offer local or same-day delivery.

We accept Interac e-Transfer, money orders, and cash. For payment instructions and more information, please see our How to Order page.

If your payment has not yet been sent or accepted, you can cancel your order and place a new one with the correct items or information. Once payment has been accepted, we begin processing your order and changes or cancellations may no longer be possible.

Click here to view your orders or cancel an unpaid order.

Yes. All orders are packaged securely and discreetly, with no indication of the contents on the outside. Products are vacuum-sealed when appropriate to help contain odour during shipping.

We typically ship orders within 1 business day of receiving payment. Orders paid early in the day may sometimes ship the same day. Most orders arrive within 2–4 business days after shipping, although delivery may take longer to rural or remote areas.

Once your order has been shipped, you’ll receive an email with your tracking information. You can also check the status of your order at any time on our Track Orders page.

Tracking information is emailed once your order has been packed for shipment. Check the shipping date in your email, as orders may be packed in advance of that date. Your tracking number will become active after shipment and may take up to 24 hours to appear in Canada Post’s system. If tracking still isn’t working 2–3 business days after the shipping date, please contact us and we’ll be happy to look into it.

If your order doesn’t arrive, we may provide a replacement depending on the circumstances. For full details about lost orders and our replacement policy, please see our Guarantees page.

The prices shown on our website are our current prices. We do not offer additional discounts for larger orders beyond the deals and discounts already available in our online store.